Shipping policy

SHIPPING POLICY

Last updated: March 2026

Overview

We want your order to reach you as quickly and safely as possible. Below you'll find everything you need to know about how we handle shipping at Elitiqua.

Order Processing

Once your order is placed and payment is confirmed, it is typically dispatched within 24 to 48 hours on business days. Orders placed on weekends or public holidays will begin processing the next business day.

Delivery Times

Estimated delivery times from dispatch are as follows:

  • European Union: 2 to 4 business days
  • Worldwide: 5 to 8 business days

Please note these are estimates and may vary depending on your location, customs processing, or carrier delays. We are not responsible for delays outside our control.

Shipping Carriers

All orders are shipped via trusted international carriers — UPS, FedEx, or DHL — and include a tracking number so you can follow your parcel every step of the way.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order. The total includes a base fee plus a per-item charge depending on the product category.

Worldwide Delivery

We ship to over 170 countries worldwide. If you're unsure whether we deliver to your location, feel free to reach out to us before placing your order.

Customs & Import Duties

For orders delivered outside the EU, customs fees, import duties, or local taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the price at checkout. We recommend checking with your local customs office if you have any concerns before ordering.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to follow your delivery directly on the carrier's website.

Missing Packages

If your package hasn't arrived within the expected timeframe, please contact us at support@elitiqua.com within 14 days of the estimated delivery date so we can investigate with the carrier.

Contact Us

Elitiqua Customer Support Email: support@elitiqua.com