Refund policy

RETURN & REFUND POLICY

Last updated: March 2026

Overview

At Elitiqua, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return policy from the date your parcel is delivered. Please read this policy carefully before initiating a return request.

Return Eligibility

Items eligible for return:

  • Items must be returned within 14 days of the delivery date.
  • Items must be in perfect original condition — unworn, unwashed, and with no used scent.
  • All original attachments must be included: tags, box, dust bag, and any accessories that came with the item.
  • A reason must be provided when initiating the return request.

Items NOT eligible for return:

  • Used or worn items will not be accepted and will be shipped back to you.
  • Preloved / pre-owned items are not eligible for returns or refunds.
  • Items returned beyond the 14-day window cannot be accepted.
  • Returns sent via regular postal services (only UPS, FedEx, or DHL are accepted).

How to Initiate a Return

To start a return, please contact us within 14 days of receiving your order at: support@elitiqua.com

Please include your order number and the reason for your return. We will respond within 1–2 business days with return instructions and the return address.

Important: Returns must be shipped using UPS, FedEx, or DHL with an active tracking number. Returns sent via regular postal services will be declined.

Return Shipping Costs

Defective or wrong items: If you received a damaged or incorrect item, contact us immediately with photos clearly showing the item, its tag, and the defect. We will provide a prepaid return label at no cost to you.

Change-of-mind returns: If you are returning an item because you changed your mind or it did not meet your expectations, the cost of return shipping is your responsibility.

Refund Process

Once we receive your returned item, it will undergo a quality inspection. If approved, your refund will be processed within 5 business days via your original payment method.

Please note:

  • Refunds are only issued after the returned item passes our inspection.
  • If an item is returned in a used or damaged condition, no refund will be issued and the item will be sent back to you.
  • If we decline a return and do not receive instructions from you within 30 days, we reserve the right to deny the refund.

Partial Returns

If your order contained multiple items, you may choose to return one, several, or all items. Each returned item will be evaluated individually and refunded accordingly.

Exchanges

We do not offer direct exchanges. If you would like a different size or item, please initiate a return for the original item and place a new order.

Cancelled Orders

If you cancel an order before it has been dispatched, you are entitled to a full refund. Once an order has been shipped, it cannot be cancelled and must go through the standard return process.

Contact Us

Elitiqua Customer Support Email: support@elitiqua.com